1. Overview

At Coffee Market, we are committed to providing high-quality coffee products. Due to the nature of our products (food and consumables), we have specific return and refund conditions to ensure safety and quality for all customers.

2. Returns Eligibility

We accept returns only in the following cases:

  • The product is damaged upon delivery

  • You received the wrong item

  • The product is defective or not in good condition

To be eligible for a return:

  • The item must be unused and in its original packaging

  • The request must be made within 24 hours of receiving the order

3. Non-Returnable Items

For health and safety reasons, we do not accept returns for:

  • Opened or used coffee products

  • Products without original packaging

  • Items returned after 24 hours of delivery

4. Refund Process

Once your return request is approved:

  • We may offer a replacement or refund depending on the case

  • Refunds will be processed using the original payment method when possible

  • Processing time may take 3–7 business days

5. Exchanges

If you received a damaged or incorrect product, we will gladly replace it at no additional cost.

6. Order Cancellation

Orders can be canceled only before they are shipped or prepared for delivery. Once the order is processed, cancellation may not be possible.

7. Contact Us

If you have any issues with your order, please contact us immediately through our website or customer support channels. Our team will assist you as quickly as possible.